BASE Terms and Conditions
ACCEPTANCE OF TERMS OF USAGE
By accessing, browsing, and/or using the Site and/or any facility operated by “BASE”, you accept and agree to be bound to these Terms. In addition, when using particular BASE services, you also shall be subject to any posted guidelines, FAQs, or rules applicable to such services, which may be posted and modified from time to time.
REFUND POLICY & TRANSFERRING PACKAGES
We do not offer refunds on our packages and all purchases are final.
In the case of relocation or long-term injury, we can transfer your package to someone else at the discretion of management. The package must be within the expiry period, the remaining sessions must be used by the expiry and the decision of management is final.
GROUP CLASS CANCELLATION POLICY
Please kindly note that our group class training cancellation policy is 4 hours.
This means that any classes cancelled less than 4 hours before the class start time will have a session deducted from their package, or a 2 day deduction if you hold an unlimited class package.
Classes can be cancelled through the free BASE app, by calling the branch or by sending an email to [email protected] This must be done more than 4 hours before the class start time.
GROUP CLASS LATENESS POLICY
The safety and enjoyment of everyone in the class is our absolute priority. Therefore, we do not allow entry into the class after it has started. Please arrive at BASE at least 15 minutes before the session to get yourself set up.
At the class start time your spot will be given to anyone on the waiting list in the case of a full class.
PERSONAL TRAINING CANCELLATION POLICY
This means that any personal training sessions that are cancelled with less than 24 hours’ notice will be charged as one full session.
Please kindly note that our personal training cancellation policy is 24 hours.
We understand that life often throws unexpected events up, so the coach will always make an effort to reschedule the personal training session on the same day if possible. If it cannot be rescheduled for the same day then the session will be charged.
Late cancelled sessions result in the coach missing the chance to train another client, so thank you for understanding our policy.
Sessions cancelled more than 24 hours before the session start time by calling front desk or messaging/ calling your coach will not be charged.
Thanks again for respecting our policy on late cancellation.
PACKAGE FREEZE & ACTIVATION POLICY
Packages must be activated within 1 month of purchase.
We offer freezes on our packages for a minimum of 7 days for: Injury, sickness or leave from Bangkok only.
We must be told of the freeze before it happens by email to [email protected] or written notice.
Please kindly note that we cannot freeze packages afterwards under any circumstances.
Below are the permitted freezes allowed on your account.
Once the dates of a freeze have been agreed, the freeze cannot be extended. In the case that you wish to extend the time the package is frozen, it will need to be done as an additional freeze of 7 days of more and will be counted as another freeze on your package.
The freezes permitted on each package are as follows.
1 week or 1 month: Cannot be frozen
3 months or 10 session package: 1 freeze of 7 days or more permitted
6 months or 25 session package: 2 freezes of 7 days or more permitted
12 months, monthly payment membership, 50 and 100 session packages: 3 freezes of 7 days or more per freeze permitted
In the case of injury or sickness, please provide a medical certificate and we will freeze your account without it counting towards your permitted freezes. Please provide the medical certificate within 7 days of your sickness.
Should you have any queries on package freezes please contact us or enquire at the BASE front desk.
MONTHLY PAYMENT TERMS
For our Monthly Payment membership our initial payment will be two months upfront which is your first monthly payment plus one month’s deposit. Your 12th monthly payment will come from your deposit and will not be charged to your card.
Full terms and conditions for monthly payment memberships can be found here.
PHOTOGRAPHY & VIDEO POLICY
We allow and welcome our clients to take handheld photography and video footage at BASE but please be mindful of the privacy of other clients.
Please note that we do not allow the set up of free-standing recording equipment (for example, on tripods or a camera/phone in the studio unattended) such as video to film and record sessions.
BASE, from time to time, may video or photograph sessions and use these images and video on BASE social media or online. We will always verbally check with the class. Please let the coach know if you’d rather not feature in these videos or photos.
VALUABLES & PERSONAL PROPERTY
Members are urged to void bringing valuables onto the premises. BASE shall not be liable for the loss of, theft of or damage to the personal property of members or guests, including items left in lockers, with the front desk or anywhere else at BASE.